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Supplier Relationship Management

Course Summary

The “Supplier Relationship Management” training is designed to equip procurement professionals with the essential skills and frameworks necessary to effectively manage supplier relationships, optimize supplier performance, mitigate risks, and implement robust governance structures. This comprehensive program covers supplier segmentation models, relationship management frameworks such as the Kraljic Matrix, and provides practical templates for supplier performance and risk management. Additionally, the course will extensively delve into the complexities of supplier governance, addressing real issues and offering guidance on best practices for effective governance.

Course Objectives

Understand and Learn

  • Key concepts and elements of developing a Category Strategy
  • How to use and apply the Procurement Handbook and the Lever Selection Tool Bull’s Eye
  • How to manage and address all spend within Procurement Categories
  1. Introduction to Supplier Relationship Management (SRM)
  • Overview of SRM: Importance and Objectives
  • Types of Supplier Relationships: Strategic, Tactical, and Transactional
  • Supplier Segmentation Models: Segmenting Suppliers Based on Criticality
  • Case Studies: Successful Implementation of SRM Strategies
  1. Relationship Management Frameworks
  • Kraljic Matrix: Understanding Spend and Supplier Criticality
  • Supplier Engagement Strategies Based on Kraljic Matrix
  • Developing SRM Strategies Aligned with Supplier Segmentation
  • Workshop: Applying Relationship Frameworks to Supplier Portfolios
  1. Supplier Performance and Risk Management
  • Developing Supplier Performance Metrics and Scorecards
  • Risk Identification, Assessment, and Mitigation Strategies
  • Templates for Supplier Performance and Risk Management
  • Practical Exercise: Creating Supplier Performance Metrics
  1. Supplier Governance: Issues and Best Practices
  • Importance of Supplier Governance in SRM
  • Real Issues Encountered in Supplier Governance
  • Best Practices for Effective Governance in Supplier Relationships
  • Case Studies: Resolving Governance Challenges in SRM
  1. Implementing Effective Supplier Governance
  • Creating Governance Structures and Processes
  • Communication and Collaboration Strategies with Suppliers
  • Continuous Improvement in Supplier Governance
  • Course Review, Feedback, and Closing Remarks

Pre-requisites: Experience in dealing with suppliers

Target Audience

  • Category Managers
  • Other employees working within Category Management
  • Employees with an active role in the Plan-to-Strategy process

A pre-requisite for attending the course is ownership of a specific category or spend area.

Course Duration

2 Days

Facilitator

Ctrlpsend Procurement Employees

Course Fee

$600

Place

Classroom/Virtual upon request

Cancellation policy

Deadline for cancellation free of charge is 4 weeks prior to each course. In case of a cancellation later than that, the employee’s department will be charged the full course fee. The departments/business units are allowed to replace their participants.

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